Privacy policy

• Your email address, name and profile image, where provided, along with account identifiers and permissions from services you connect. We also store the credentials needed for your chosen sign-in method, such as a password hash or two-factor authentication data.
• Repository content and uploaded source, application settings and environment variables, stored files, deployment history, build and runtime logs, and resource usage needed to host your projects.
• Payment references, amounts, currency, status and the plan you purchased. PayPal handles its own payment process.
• Support messages and files you send us. Our support system also receives your account identifier, name, email address, profile image, plan and account status to handle your request.
• Connection details, including IP addresses and browser information, approximate city and country, session activity and security events. We also use a browser identifier and a fingerprint derived from your browser version, language, time zone, screen size and colour depth, reported processor count and touch support to identify accounts that may be related.

Where data protection law requires a legal basis, we rely on providing the service you request, our legitimate interests in operating and protecting it, and applicable legal obligations. Optional performance measurements rely on your consent.

Providers may process information outside your country. Contact us for information about data locations and applicable transfer safeguards. Connected providers also have their own privacy policies.

Application runtime logs are routinely cleared after seven days; usage history, security audit and webhook delivery records after 90 days. Account and project information remains while you use the service. Payment and support records may remain longer for transactions, disputes and legal obligations. Deleting a project starts removal of its hosted resources; removal is not always immediate. Contact us to request account deletion.

You may object to processing based on legitimate interests. You can also disconnect integrations and revoke active sessions from your account settings.

For privacy questions, personal-data requests or complaints about how we handle your information, email us or write to Deplexo at the company address below.

To help us route your email, use “Privacy request” or “Privacy complaint” in the subject. Describe your request and include the email address associated with your account, if you have one. We may ask for information needed to verify your identity before disclosing or changing personal data. Do not send passwords, secret keys or identity documents with your initial request.

We respond within the time limits required by applicable law. If an extension is permitted and needed, we will explain the reason and expected response date. You may also raise a complaint with the data protection authority competent to handle your complaint, subject to applicable law.